The SoundBird Guarantee

Don't worry - most pairing issues are solved with a quick reset. First, follow the step-by-step instructions included with your replacement. If it still won't pair, contact us and we'll walk you through it.

If we can't get it working, we'll replace or refund you under The SoundBird Guarantee.

Every earbud and charging case is tested against a 7-point quality checklist and fully sanitised before it leaves us. In the rare event that anything slips through, you are always covered.

All of our parts are 100% original and genuine - we never sell third-party copies. We only stock authentic components that are fully compatible with your device.

You're fully covered by our 3-month warranty. If your replacement stops working, we'll first help you diagnose the issue. If it can't be resolved, we'll arrange a replacement or refund.

Many marketplace sellers offer little to no support. With SoundBird, you get compatibility checks, clear pairing instructions, and lifetime assistance. Everything is backed by our free returns and warranty.

You can claim under The SoundBird Guarantee within 30 days for returns, and you're covered by our 3-month warranty for faults. Even after that, you always have lifetime assistance for pairing or general help.