We've got you covered.

Regular orders:
Shipped the next day (excluding Sundays) with next-day postage. If you require guaranteed postage, additional shipping methods are available at checkout.

Reservations:
Usually processed in 5-10 business days. They are then dispatched with next-day postage.

You can track your order using the tracking link provided in your shipping confirmation email, or by checking the status through our live chat bot at any time.

At the moment, we don’t ship internationally directly through our website due to the high costs and complexity of customs fees. However, we offer international shipping via our eBay store using eBay’s Global Shipping Programme, which handles customs and delivery for you.

If you haven’t received your order yet, please start by checking the tracking link in your confirmation email.

If tracking shows delivered but you don't have it, please check with neighbours or your local depot. If you still can't locate it, contact us with your order number and we'll investigate.

We offer 30-day returns on all orders. If your replacement arrives faulty, damaged, or not as described, we’ll arrange a replacement or refund under our 3-month warranty.

We always recommend checking compatibility before ordering. If you need to start a return, just reach out.

Yes, if you’ve ordered the wrong item, we may offer an exchange under our Compatibility Policy. To avoid delays, we always recommend double-checking compatibility before ordering.

If the item is not working correctly, please contact us ASAP with your order number so we can arrange the correct replacement.

Don’t worry - most pairing issues are solved with a quick reset. First, follow the step-by-step instructions included with your replacement. If it still won’t pair, contact us and we'll walk you through it.

If we can’t get it working, we’ll replace or refund you under The SoundBird Guarantee.

Every earbud and charging case is tested against a 7-point quality checklist and fully sanitised before it leaves us. In the rare event that anything slips through, you are always covered.

All of our parts are 100% original and genuine - we never sell third-party copies. We only stock authentic components that are fully compatible with your device.

You’re fully covered by our 3-month warranty. If your replacement stops working, we’ll first help you diagnose the issue. If it can’t be resolved, we’ll arrange a replacement or refund.

Many marketplace sellers offer little to no support. With SoundBird, you get compatibility checks, clear pairing instructions, and lifetime assistance. Everything is backed by our free returns and warranty.

You can claim under The SoundBird Guarantee within 30 days for returns, and you’re covered by our 3-month warranty for faults. Even after that, you always have lifetime assistance for pairing or general help.