Try the reset for your model and pair with both parts in the case. If it still won’t pair, message us — we’ll walk you through it. If it’s the wrong match, we’ll replace or refund.

Every item is paired, sound-checked, and cleaned before listing. We also verify charging and case fit. If anything slips through, you’re covered.

Yes — 100% genuine, never knock-offs. If you want to confirm a model number before buying, just ask.

Any functional fault under normal use. We’ll repair, replace or refund — whichever gets you working fastest.

Yes — 30 days, free and simple. We’ll send a prepaid label and help you swap for the right one.

Same or next working day from UK stock. Need it urgently? Choose a next-day option at checkout.

Yes — everything is cleaned and sanitised. Earbuds ship with a fresh ear-tip and pairing instructions.

Use the claim banner below: tick the quick checks, add your order details, and hit “Continue to Claim.” We’ll take it from there.

Tip: a short video or screenshot speeds up approvals.