Every purchase is backed by
The SoundBird Guarantee
Every replacement is fully working, compatible and genuine - or your money back.
Learn More
Frequently Asked Questions
Features
The SoundBird Guarantee
Others
Expert Support
Pairing & setup support from our UK team.
Step-By-Step Assistance
No Support
Genuine Parts
Only original, branded parts.
100% Genuine
Copies / Unverified
Warranty
If it fails, we'll fix it.
3-Month Warranty
No Warranty
Free & Simple Returns
Prepaid labels and quick refunds.
30-Day, Free Returns
Buyer Pays
Fast Dispatch
Quick & free next-day shipping.
Same / Next-Day Shipment
Untracked & Slow
Professionally Cleaned
Sanitised with new ear-tip.
Hygienic
Dirty
What if my replacement doesn’t pair?
Try the reset for your model and pair with both parts in the case. If it still won’t pair, message us — we’ll walk you through it. If it’s the wrong match, we’ll replace or refund.
How do you test each replacement?
Every item is paired, sound-checked, and cleaned before listing. We also verify charging and case fit. If anything slips through, you’re covered.
Are your parts original?
Yes — 100% genuine, never knock-offs. If you want to confirm a model number before buying, just ask.
What does the 3-month warranty cover?
Any functional fault under normal use. We’ll repair, replace or refund — whichever gets you working fastest.
Can I return if I ordered the wrong part?
Yes — 30 days, free and simple. We’ll send a prepaid label and help you swap for the right one.
How fast do you dispatch?
Same or next working day from UK stock. Need it urgently? Choose a next-day option at checkout.
Are items sanitised? Do ear-tips come included?
Yes — everything is cleaned and sanitised. Earbuds ship with a fresh ear-tip and pairing instructions.
How do I make a SoundBird Guarantee claim?
Use the claim banner below: tick the quick checks, add your order details, and hit “Continue to Claim.” We’ll take it from there.
Tip: a short video or screenshot speeds up approvals.
The SoundBird Guarantee
Every replacement is fully working, compatible and genuine — or your money back.