Refund policy

Last updated: July 2026

We want you to be genuinely happy with your order from SoundBird. If you are not satisfied, you have 30 days to return your item for any reason. We also provide a comprehensive warranty on every part we sell.

1. Changed your mind? You have 30 days

You can return any product within 30 days for a full refund of the item price. We do not charge any restocking fees.

  • Opened items are fine: While many audio shops refuse returns on unsealed earbuds for hygiene reasons, we accept them. We just ask that the item comes back to us in a clean, resaleable condition with all original packaging and accessories included.
  • Free UK returns: For all UK orders, we will email you a free pre-paid return shipping label so it costs you nothing to send it back.
  • Original postage is non-refundable: If you paid extra for a faster shipping upgrade (like Royal Mail Tracked 24) and simply changed your mind, that original delivery fee is not refunded—only the price of the product is.

The 30-day window starts on the day your order is officially delivered to you (according to carrier tracking data).

2. The SoundBird Guarantee (3-month warranty)

Every product we sell is covered by The SoundBird Guarantee. If your part develops a genuine electronic or manufacturing fault within 3 months of delivery, we will put it right completely free of charge.

Under The SoundBird Guarantee, we will offer you a free replacement or a full refund, depending on what we have in stock and what you prefer. Valid claims never incur return shipping costs.

What is not covered:

The SoundBird Guarantee only covers natural faults. It will be immediately voided by user-induced damage or general misuse. Examples include:

  • Water damage: Exposure to liquids, heavy sweat, or submersion.
  • Physical damage: Dropping the item, crushing components, or breaking the outer casing.
  • Dirt and blockage: Lint, dirt, or debris blocking charging pins or speaker mesh.
  • Incorrect charging: Damage caused by using cheap, unapproved, or incorrect charging plugs and cables.
  • Tampering: Any attempt to open, alter, or repair the component yourself.
  • Compatibility: Ordering a part that does not fit your existing device model is not a fault. These issues are handled under our normal 30-day return window.

If you submit a claim, our team will test the unit when it arrives back. Our technical assessment is conclusive, and our decision on whether a fault is covered by The SoundBird Guarantee is final.

3. How to start a return or claim

Email us at contact@soundbird.co.uk with your order number. If you are reporting a fault under The SoundBird Guarantee, please include a brief description and a quick photo or video of the issue so we can resolve it quickly.

4. Your refund

Once we receive and check your return, we will process your refund back to your original payment method. We aim to complete this within 3 to 5 business days (and always within a maximum of 14 days).