Shipping policy

Last updated: July 2026

We want to get your replacement parts moving quickly and transparently. Here is how our shipping, transit times, and delivery protocols work.

1. UK dispatch and delivery

We dispatch orders within 1 business day of purchase (we ship Monday to Saturday; we do not dispatch on Sundays). During exceptionally busy periods, processing may take up to 2 business days. All UK shipments are sent through tracked Royal Mail services:

  • Royal Mail Tracked 48 (Free): Included on every order automatically. Usually takes 2 to 3 business days from dispatch.
  • Royal Mail Tracked 24 (£1.95): An optional speed upgrade available at checkout. Usually takes 1 to 2 business days from dispatch.

2. International shipping

We ship to various international destinations, with rates and options dynamically calculated at checkout.

  • International parcels generally arrive within 10 business days. Local customs processing can add unexpected transit time, which is out of our hands.
  • Where possible, local import taxes and duties are calculated and collected at checkout. If this option isn't structurally available for your country, you are responsible for paying any import duties or clearance fees charged by your local post office when the parcel lands.

3. Lost or delayed parcels protocol

Logistical anomalies can happen. We officially classify a parcel as "lost" only if it has still not been delivered 10 business days past its original estimated delivery date.

If this milestone is reached, SoundBird will, at our discretion, either issue you a full refund or send out a brand-new replacement part. If the original delayed parcel eventually gets delivered by the post office after we have already refunded or replaced it, you are legally required to return the duplicate item to us. Just let us know, and we will email you a free pre-paid label to send it back easily.

4. Delivery address accuracy

Please double-check your address carefully at checkout. We can only label parcels using the exact address you provide, and we cannot take responsibility if a parcel is lost due to an incorrect or incomplete address. If you notice a typo, email us at contact@soundbird.co.uk immediately. If the parcel hasn't left our facility, we can update the shipping label for you.

5. Unclaimed shipments

If a delivery is attempted and missed, the carrier will usually hold it at a local delivery office or shop for collection. If a parcel is ignored and automatically returned to us as unclaimed, we will contact you. We can either refund the item price (minus our outbound shipping costs) or ship it out a second time if you cover a secondary postage fee.